EVALUATING AND ASSESSING LIBRARY USER SERVICES
 

Undergraduate Library Services in 2010 http://www.lib.umd.edu/UMCP/PUB/UGLibServ.html
Undergraduate Library Services in the 21st Century

Public Services Section Program http://www.library.uams.edu/pssmla/program/program.htm#standards
 Standards and Quality Assurance in Public Services

 New Library: The People's Network: Chapter Seven: Performance evaluation
http://www.ukoln.ac.uk/services/lic/newlibrary/chapter7.html

 New Library: The People's Network: Contents
http://www.ukoln.ac.uk/services/lic/newlibrary/contents.html#app

 User Services State of the Art Assessment Report
http://www.fdgroup.co.uk/research/universe/d_2_2_1.htm

 Youth Services Assessment and Planning Project
http://www.dcr.state.nc.us/ld/youth/ysap/youth_services_project_plan.htm

 ARL 197: The State of Performance Measurement in Libraries
http://www.arl.org/newsltr/197/perform.html

 ARL Newsletter: 197: Table of Contents
http://www.arl.org/newsltr/197/197toc.html

 Association of Research Libraries
http://www.arl.org/index.html

 Scholarly Communication Articles - ARL Bimonthly Report
http://www.art.org/newsltr/osc.html
 Current Issues Articles - ARL Bimonthly Report
http://www.arl.org/newsltr/ci.html

 ARL: Transforming Libraries
http://www.arl.org/transform/index.html

 Research Project  http://www.nouveaux.com/research.htm
"An Analysis of the Use and Application of Electronic Library Sources and
       Services among College Freshmen: A Library Services Assessment for
     Bibliographic Instruction, Information Literacy, and Collection Development
                                         Programs"
 

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